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BUSINESS INFORMATION
Company name: Horecarte B.V.
Registered Office: Nijverheidsweg, 20F - Stolwijk (NL) Zuid-Holland - 2821 AW
VAT number: NL857972145B01
Chamber of Commerce: 69696985
PRIVACY STATEMENT HORECARTE B.V.
General Data Protection Regulation (GDPR)
Introduction
Horecarte B.V. takes your privacy very seriously and will process and use information about you (the data subject) in a secure manner. In this Privacy Statement we explain to you which data we process, and for what purpose we do that. In addition, you can read in this Privacy Statement about your rights with regard to our processing of your personal data. We recommend that you read this Privacy Statement carefully. For questions you can always contact info@horecarte.com.
Who is Horecarte B.V.?
Horecarte.nl is the private company Horecarte B.V., having its registered office in (2821AW) Stolwijk at Nijverheidsweg 20F, registered in the trade register of the Chamber of Commerce under number 69696985. Horecarte B.V. is the manager of your personal data. Horecarte B.V. has appointed a data protection officer reachable via info@horecarte.com.
How does Horecarte B.V. use your details?
Below you will find an overview of the purposes for which Horecarte B.V. processes personal data about you. It is always indicated which data Horecarte B.V. used for that specific purpose, what the legal basis is to be allowed to process that data and how long the data is stored by Horecarte B.V.. To keep it organized, we have grouped everything by type of data stream.
Services, customer management and financial administration
| Purpose | Financial administration |
| Data | Company name, Billing address, Bank details (Name bank / IBAN / BIC), Outstanding balance |
| Basis | Legal obligation |
| Retention period | As long as necessary for this purpose |
| Purpose | Order management |
| Data | Name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number |
| Basis | Execution of the agreement |
| Retention period | As long as necessary for this purpose |
| Purpose | Handling complaints |
| Data | Name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number |
| Basis | Execution of the agreement |
| Retention period | As long as necessary for this purpose |
| Purpose | Invoicing |
| Data | Name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number |
| Basis | Execution of the agreement |
| Retention period | As long as necessary for this purpose |
| Purpose | CRM |
| Data | Name, Username, Email Address, Location, Order History, Social Media Account, Browser, OS, User ID, Phone Number, Profile Photo |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Application |
| Data | Name, Username, Email Address, Location, Order History, Social Media Account, Browser, OS, User ID, Phone Number, Profile Photo |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
Marketing
| Purpose | Direct marketing |
| Data | Name, name, address, e-mail address, telephone number, click behavior, surfing behavior, interest in a product, social media account, user ID, order number, postal / billing address |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Newsletter |
| Data | Name, name, address, e-mail address, telephone number, click behavior, surfing behavior, interest in a product, social media account, user ID, order number, postal / billing address |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Social media marketing |
| Data | Name, name, address, e-mail address, telephone number, click behavior, surfing behavior, interest in a product, social media account, user ID, order number, postal / billing address |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Behavioral targeting |
| Data | Name, name, address, e-mail address, telephone number, click behavior, surfing behavior, interest in a product, social media account, user ID, order number, postal / billing address |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Loyalty program |
| Data | Name, name, address, e-mail address, telephone number, click behavior, surfing behavior, interest in a product, social media account, user ID, order number, postal / billing address |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
Website
| Purpose | Website analytics |
| Data | Surfing behavior, Location |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | A / B testing |
| Data | Surfing behavior, Location |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Offer account |
| Data | Name, Address, E-mail address, Username, Password, User ID, Content of the message |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Posting of messages or reviews |
| Data | Name, Address, E-mail address, Username, Password, User ID, Content of the message |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
| Purpose | Chat function |
| Data | Name, Address, E-mail address, Username, Password, User ID, Content of the message |
| Basis | Legitimate interest |
| Concerned interest | Commercial interest |
| Retention period | As long as necessary for this purpose |
How do we obtain your personal data?
Horecarte B.V. has information about you because you have provided it to us.
What are your rights?
Under the European General Data Protection Regulation you have a number of rights regarding your data and the processing thereof:
Access
You can always view your own (personal) data and change it in your account, if necessary. If you want to see the personal details available at Horecarte B.V. that have been recorded about you, you can request a review.
Change
If you want to make changes to the personal data that you have seen as a result of a request for access that you cannot change in your account, you can make a request to this effect at Horecarte B.V.. You can request Horecarte B.V. to change, correct, supplement, delete or block your data.
Restricting processing
You also have the right, subject to conditions, to limit Horecarte B.V.'s processing of your personal data.
Right of objection
For a processing based on the "justified interest" of Horecarte B.V., whenever a third party takes place, you have the right to object to that processing.
Data transfer
You have the right to obtain your personal data from Horecarte B.V. to transfer it. Horecarte B.V. will provide this in a structured and current form that can easily be opened in other common digital systems. In this way you can also transfer your data to another provider.
Withdrawal of consent
In all cases where the basis for a certain data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but it means that we may no longer process that data. It is therefore possible that Horecarte B.V. can no longer provide certain services.
Horecarte B.V.'s response
A request can be sent to info@horecarte.com. Horecarte B.V. will grant your request as quickly as possible and, in any case, no later than one (1) month after Horecarte B.V. has received such a request. If Horecarte B.V. rejects your request, we will indicate in our reply why the request is rejected.
Recipients of the personal data
The data can be passed on to:
- Processors
- Parties involved in the implementation or performance of an agreement between you and Horecarte B.V.
- External advisors
It is possible that Horecarte B.V. is required to provide your information to a third party, for example based on a legal obligation.
Transfer to third countries or international organizations for (for example) technical and operational reasons
It may be necessary that your (personal) data is passed on to Horecarte B.V. affiliated companies outside the European Economic Area. Because the privacy protection regulations there may not offer the same protection as within the European Economic Area, Horecarte B.V. use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, Horecarte B.V. asks your permission to transfer your (personal) data to countries without an adequate level of protection. You can withdraw this permission at any time.
Your rights
- You have the right to view, correct or delete your personal data.
- If you have questions/comments about data processing, send a request to info@horecarte.com
- To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. Horecarte B.V. will respond to your request as quickly as possible, but in any case within four weeks.
Security of communication through SSL encryption
- To protect you as a customer, Horecarte B.V. uses secure encryption technologies. With SSL (Secure Socket Layer) your personal data is used encrypted (not visible to third parties) on our site. This way you can be sure that your data will only be visible to you and our server.
- We use SSL encryption for all parts of our site where your data is used, such as when completing the contact form. You can easily check and recognize this. When you are on an encrypted part of our site, you will see a lock symbol appear in the lower right corner of your browser. In addition, the URL also changes from http:// to https:// which also indicates that the page is secure.
Can this Privacy Statement be changed?
This Privacy Statement can be changed. We therefore advise you to regularly read the Privacy Statement for any changes.
Where can you send complaints and questions?
If you have any questions about this Privacy Statement and the way in which Horecarte B.V. you use your data, you can send an email to info@horecarte.com. Even if you have a complaint about the way in which Horecarte B.V. processes your data, you can send an email to info@horecarte.com. In addition, you can always contact the relevant national privacy protection regulator. In the Netherlands this is the Dutch Data Protection Authority.
COOKIE STATEMENT
This Cookie Statement describes the cookies of which Horecarte B.V. (hereafter also: "we" and "us") uses the horecarte.nl website (hereinafter: the "Website") and for what purpose these cookies are used.
What are cookies?
Cookies are small pieces of (text) information that are sent to your browser when you visit a website and then stored on the hard drive or in the memory of your computer, tablet or mobile phone (hereinafter: “Device”). The cookies placed via the Website cannot damage your Device or the files stored on it.
What cookies does Horecarte B.V. use?
Functional cookies
Horecarte B.V. primarily uses functional cookies. These cookies are necessary to provide you with services and functionalities that you have requested. For example, functional cookies remember that you are logged in, so that you do not have to log in again on a subsequent web page.
Analytics cookies
To collect statistics about the use and visit of the Website, Horecarte B.V. uses analytics services. This data is analyzed by the provider of these analytics services and the results are sent to Horecarte B.V.. Horecarte B.V. in this way gains insight into how the Website is used and can adjust the Website and / or its services on the basis of that data if necessary. If required by law, the analytics service can provide this information to third parties. Horecarte B.V. uses the following analytics services: Google Analytics, Google Tag Manager, Google Optimize. We have made our analytics services as privacy-friendly as possible. That means we have taken the following measures to protect your privacy:
- We have entered into a processor agreement with the analytics service provider.
- We have agreed with the analytics service provider that the data may not be used for other purposes.
- Your IP address is partially encrypted.
Delete cookies
You can always revoke the permission that you have given to Horecarte B.V. for placing and reading cookies, by setting your browser so that it does not accept cookies or by deleting all cookies already placed in your browser. Consult the help function of your browser to see how you can delete cookies. You must keep in mind that the removal of cookies may result in certain parts of the Website not working or not working properly anymore. Refusing and removing cookies only has consequences for the computer and the browser on which you perform this action. If you use multiple computers and/or browsers you must repeat the above-mentioned operation(s) for each computer and/or browser. Privacy Statement The possibility exists that the information collected by means of a cookie contains personal data. If that is the case, then the Privacy Statement of Horecarte B.V. applicable. You can find the Privacy Statement on the Website.
Changes
This Cookie Statement can be changed. Changes to this Cookie Statement are announced via the Website.
Questions
If you have any questions about this Cookie Statement, send a message to info@horecarte.com.